{"id":7523,"date":"2024-11-13T21:33:52","date_gmt":"2024-11-13T21:33:52","guid":{"rendered":"https:\/\/itape-qa-wp.itape.com\/tminn\/?page_id=7523"},"modified":"2025-01-29T15:28:15","modified_gmt":"2025-01-29T15:28:15","slug":"service-and-programs","status":"publish","type":"page","link":"https:\/\/itape-qa-wp.itape.com\/tminn\/service-and-programs\/","title":{"rendered":"Service and Programs"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns alignfull is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:42%\">\n<div style=\"padding:56.25% 0 0 0;position:relative;\"><iframe src=\"https:\/\/player.vimeo.com\/video\/1029379220?h=1920567be4&amp;badge=0&amp;autopause=0&amp;player_id=0&amp;app_id=58479\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\" style=\"position:absolute;top:0;left:0;width:100%;height:100%;\" title=\"IPG Service &amp; Programs - Packaging Machinery\"><\/iframe><\/div><script src=\"https:\/\/player.vimeo.com\/api\/player.js\"><\/script>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:58%\"><span class=\"prose block px-4 mb-4 wp-core-block-heading\">\n<h1 class=\"wp-block-heading has-large-font-size\" id=\"h-service-and-programs\">SERVICE AND PROGRAMS<\/h1>\n<\/span>\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<span class=\"prose block px-4 mb-4 wp-core-block-heading\">\n<h2 class=\"wp-block-heading\" id=\"h-ipg-mission-and-values\">IPG MISSION AND VALUES<\/h2>\n<\/span>\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<span class=\"prose block px-4 mb-4 wp-core-block-paragraph\">\n<p class=\"wp-block-paragraph\">We provide high-quality products and services, building strong partnerships by understanding customer needs and delivering tailored solutions with integrity and teamwork.<br><br>We focus on continuous improvement and innovation to help businesses achieve greater productivity and reliability, ensuring customer satisfaction with every solution we offer.<\/p>\n<\/span>\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/itape-qa-wp.itape.com\/tminn\/wp-content\/uploads\/sites\/5\/2024\/11\/\/ipg-field-service-programs.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">DOWNLOAD SERVICE GUIDE<\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/itape-qa-wp.itape.com\/tminn\/service-and-programs\/#support\">CONTACT SUPPORT<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-primary-background-color has-background is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><span class=\"prose block px-4 mb-4 wp-core-block-paragraph\">\n<p class=\"has-white-color has-text-color has-link-color wp-elements-e9e553793dac9ff91697db9bd242f586 wp-block-paragraph\" style=\"font-size:18px\"><strong><em>In my experience, Tishma\u2019s post-sales service is top-notch! You are always so willing and ready to assist us with issues and tweaks to the machines to ensure they are working as best as they can. I never want to have issues with any of our equipment but it\u2019s honestly a relief when it\u2019s the Tishma machines because I know we\u2019ll receive quality support. In my experience, a lot of equipment manufacturer\u2019s post-sales service really lacks in quality and timeliness, but I can really tell Tishma knows the value of positive post-sales support relationships with their customers. Let me know if there\u2019s a formal way to submit a positive review for your team that would allow some higher visibility\/recognition for you!<\/em><\/strong><\/p>\n<\/span><\/blockquote>\n<\/blockquote>\n\n\n<span class=\"prose block px-4 mb-4 wp-core-block-paragraph\">\n<p class=\"has-text-align-right has-white-color has-text-color has-link-color wp-elements-80580367372569aa460828cdbb0a968a wp-block-paragraph\" style=\"font-size:15px\">~ <em>Madalyn Wanek (Archer Daniels Midland Co. (ADM))<\/em><\/p>\n<\/span>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns alignfull has-black-background-color has-background is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<span class=\"prose block px-4 mb-4 wp-core-block-heading\">\n<h2 class=\"wp-block-heading has-text-align-center has-white-color has-text-color has-link-color wp-elements-b786c8b4c3bdb1ea8d8a489d947bfb7f\" id=\"h-support-capabilites\" style=\"font-size:28px\">SUPPORT CAPABILITES<\/h2>\n<\/span>\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns alignfull is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column has-not-white-background-color has-background is-layout-flow wp-block-column-is-layout-flow\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"851\" height=\"961\" src=\"https:\/\/itape-qa-wp.itape.com\/tminn\/wp-content\/uploads\/sites\/5\/2024\/11\/\/technicians-icon.png?w=851\" alt=\"Technicians Icon\" class=\"wp-image-7528\" style=\"width:100px\"\/><\/figure>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<span class=\"prose block px-4 mb-4 wp-core-block-heading\">\n<h4 class=\"wp-block-heading has-text-align-center\" id=\"h-ipg-technicians-amp-specialists\">IPG TECHNICIANS &amp; SPECIALISTS<\/h4>\n<\/span>\n\n<span class=\"prose block px-4 mb-4 wp-core-block-list\">\n<ul class=\"wp-block-list\">\n<li>Available in all North American major \/ minor markets<\/li>\n\n\n\n<li>Global services available<\/li>\n\n\n\n<li>Mechanical, electrical and software specialist capability<\/li>\n\n\n\n<li>Factory trained<\/li>\n<\/ul>\n<\/span><\/div>\n\n\n\n<div class=\"wp-block-column has-white-background-color has-background is-layout-flow wp-block-column-is-layout-flow\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"851\" height=\"961\" src=\"https:\/\/itape-qa-wp.itape.com\/tminn\/wp-content\/uploads\/sites\/5\/2024\/11\/\/support-icon.png?w=851\" alt=\"Support Icon\" class=\"wp-image-7527\" style=\"width:100px\"\/><\/figure>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<span class=\"prose block px-4 mb-4 wp-core-block-heading\">\n<h4 class=\"wp-block-heading has-text-align-center\" id=\"h-support-we-provide\">SUPPORT WE PROVIDE<\/h4>\n<\/span>\n\n<span class=\"prose block px-4 mb-4 wp-core-block-list\">\n<ul class=\"wp-block-list\">\n<li>New machinery installation<\/li>\n\n\n\n<li>Operator training<\/li>\n\n\n\n<li>Machine commissioning<\/li>\n\n\n\n<li>Preventative maintenance programs<\/li>\n\n\n\n<li>Machine health audits<\/li>\n\n\n\n<li>Repair services<\/li>\n<\/ul>\n<\/span><\/div>\n\n\n\n<div class=\"wp-block-column has-not-white-background-color has-background is-layout-flow wp-block-column-is-layout-flow\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"851\" height=\"961\" src=\"https:\/\/itape-qa-wp.itape.com\/tminn\/wp-content\/uploads\/sites\/5\/2024\/11\/\/service-icon.png?w=851\" alt=\"Service Icon\" class=\"wp-image-7526\" style=\"width:100px\"\/><\/figure>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<span class=\"prose block px-4 mb-4 wp-core-block-heading\">\n<h4 class=\"wp-block-heading has-text-align-center\" id=\"h-parts\">PARTS<\/h4>\n<\/span>\n\n<span class=\"prose block px-4 mb-4 wp-core-block-list\">\n<ul class=\"wp-block-list\">\n<li>Stocked in US &#8211; available withing 24 hours of diagnosis<\/li>\n<\/ul>\n<\/span><\/div>\n\n\n\n<div class=\"wp-block-column has-white-background-color has-background is-layout-flow wp-block-column-is-layout-flow\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"851\" height=\"961\" src=\"https:\/\/itape-qa-wp.itape.com\/tminn\/wp-content\/uploads\/sites\/5\/2024\/11\/\/reporting-icon.png?w=851\" alt=\"Reporting Icon\" class=\"wp-image-7525\" style=\"width:100px\"\/><\/figure>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<span class=\"prose block px-4 mb-4 wp-core-block-heading\">\n<h4 class=\"wp-block-heading has-text-align-center\" id=\"h-automated-field-service-tracking-amp-reporting-system\">AUTOMATED FIELD SERVICE TRACKING &amp; REPORTING SYSTEM<\/h4>\n<\/span>\n\n<span class=\"prose block px-4 mb-4 wp-core-block-list\">\n<ul class=\"wp-block-list\">\n<li>Captures work order data by serial number and tracks services performed<\/li>\n\n\n\n<li>Reports can be customized to provide the most useful analytics<\/li>\n<\/ul>\n<\/span><\/div>\n\n\n\n<div class=\"wp-block-column has-not-white-background-color has-background is-layout-flow wp-block-column-is-layout-flow\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"851\" height=\"961\" src=\"https:\/\/itape-qa-wp.itape.com\/tminn\/wp-content\/uploads\/sites\/5\/2024\/11\/\/callcentre-icon.png?w=851\" alt=\"Technicians Icon\" class=\"wp-image-7524\" style=\"width:100px\"\/><\/figure>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<span class=\"prose block px-4 mb-4 wp-core-block-heading\">\n<h4 class=\"wp-block-heading has-text-align-center\" id=\"h-centralized-service-call-center\">CENTRALIZED SERVICE CALL CENTER<\/h4>\n<\/span>\n\n<span class=\"prose block px-4 mb-4 wp-core-block-list\">\n<ul class=\"wp-block-list\">\n<li>For service requests, troubleshooting, parts diagnosis &amp; parts pricing<br><a href=\"mailto:machsupp@itape.com\">machsupp@itape.com<\/a>&nbsp;|&nbsp;<a href=\"tel:813-345-3070\" target=\"_blank\" rel=\"noreferrer noopener\">813-345-3070<\/a><\/li>\n\n\n\n<li>TISHMA Technologies \u2013 service technician requests &amp; scheduling<br><a href=\"mailto:tishmaservices@itape.com\">tishmaservices@itape.com<\/a>&nbsp;|&nbsp;<a href=\"tel:847-884-1805\" target=\"_blank\" rel=\"noreferrer noopener\">847-884-1805<\/a><\/li>\n<\/ul>\n<\/span><\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group alignfull is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns alignfull has-very-light-grey-background-color has-background is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:5%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<html><p id=\"support\"><\/p>\n<\/html>\n\n\n<span class=\"prose block px-4 mb-4 wp-core-block-heading\">\n<h2 class=\"wp-block-heading\" id=\"h-contact-support\" style=\"font-size:28px\">CONTACT SUPPORT<\/h2>\n<\/span>\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/embed\/v2.js\"><\/script>\n<script>\n  hbspt.forms.create({\n    portalId: \"39499362\",\n    formId: \"e805e81d-7fbd-4b89-9caf-6c5c8dd2dd03\"\n  });\n<\/script>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:2%\"><\/div>\n\n\n\n<div class=\"wp-block-column has-white-color has-white-background-color has-text-color has-background has-link-color wp-elements-5c5640bbaf81465eeea4d18f34b3bcb8 is-layout-constrained wp-block-column-is-layout-constrained\"><span class=\"prose block px-4 mb-4 wp-core-block-paragraph\">\n<p class=\"has-text-align-center has-white-color has-black-background-color has-text-color has-background has-link-color wp-elements-5b9e3584643f9ab01bd54bc5b5295182 wp-block-paragraph\" style=\"font-size:28px\"><strong>EQUIPMENT WE SERVICE<\/strong><\/p>\n<\/span>\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\"><span class=\"prose block px-4 mb-4 wp-core-block-list\">\n<ul class=\"wp-block-list\">\n<li><strong>Automatic case sealers (PST &amp; WAT)<\/strong><\/li>\n\n\n\n<li><strong>Cartoners (vertical &amp; horizontal)<\/strong><\/li>\n\n\n\n<li><strong>Case packers<\/strong><\/li>\n\n\n\n<li><strong>Erectors (PST &amp; WAT)<\/strong><\/li>\n\n\n\n<li><strong>Palletizers<\/strong><\/li>\n\n\n\n<li><strong>Semi-auto case sealers (PST &amp; WAT)<\/strong><\/li>\n\n\n\n<li><strong>Shrink &amp; stretch systems<\/strong><\/li>\n\n\n\n<li><strong>Tabletop WAT dispensers<\/strong><\/li>\n\n\n\n<li><strong>Tape heads (PST &amp; WAT)<\/strong><\/li>\n\n\n\n<li><strong>Tray formers &amp; tray packers<\/strong><\/li>\n\n\n\n<li><strong>Vision systems<\/strong><\/li>\n\n\n\n<li><strong>Void fill systems (inflatable &amp; paper)<\/strong><br><br><strong><em>AND MORE!\u2026<\/em><\/strong><\/li>\n<\/ul>\n<\/span><\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" height=\"719\" width=\"1024\" src=\"https:\/\/itape-qa-wp.itape.com\/tminn\/wp-content\/uploads\/sites\/5\/2024\/08\/Openstack_PalletizersNEW.png?w=1024\" alt=\"Openstack Palletizer\" class=\"wp-image-7388\" srcset=\"https:\/\/itape-qa-wp.itape.com\/tminn\/wp-content\/uploads\/sites\/5\/2024\/08\/Openstack_PalletizersNEW.png 2531w, https:\/\/itape-qa-wp.itape.com\/tminn\/wp-content\/uploads\/sites\/5\/2024\/08\/Openstack_PalletizersNEW.png?resize=150,105 150w, https:\/\/itape-qa-wp.itape.com\/tminn\/wp-content\/uploads\/sites\/5\/2024\/08\/Openstack_PalletizersNEW.png?resize=300,211 300w, https:\/\/itape-qa-wp.itape.com\/tminn\/wp-content\/uploads\/sites\/5\/2024\/08\/Openstack_PalletizersNEW.png?resize=768,539 768w, https:\/\/itape-qa-wp.itape.com\/tminn\/wp-content\/uploads\/sites\/5\/2024\/08\/Openstack_PalletizersNEW.png?resize=1024,719 1024w, https:\/\/itape-qa-wp.itape.com\/tminn\/wp-content\/uploads\/sites\/5\/2024\/08\/Openstack_PalletizersNEW.png?resize=1536,1078 1536w, https:\/\/itape-qa-wp.itape.com\/tminn\/wp-content\/uploads\/sites\/5\/2024\/08\/Openstack_PalletizersNEW.png?resize=2048,1437 2048w, https:\/\/itape-qa-wp.itape.com\/tminn\/wp-content\/uploads\/sites\/5\/2024\/08\/Openstack_PalletizersNEW.png?resize=600,421 600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" height=\"719\" width=\"1024\" src=\"https:\/\/itape-qa-wp.itape.com\/wp-content\/uploads\/2024\/10\/\/bp-usa-2024-wat-110v.png?w=1024\" alt=\"USA 2024 WAT\" class=\"wp-image-7388\"\/><\/figure>\n<\/div>\n<\/div>\n\n\n<span class=\"prose block px-4 mb-4 wp-core-block-paragraph\">\n<p class=\"has-text-align-center has-white-color has-black-background-color has-text-color has-background has-link-color has-medium-font-size wp-elements-8232a04a1019e2855af2e27a4d73fc8c wp-block-paragraph\"><strong>IPG manufactures a majority of the equipment<\/strong><br><strong>types above! &#8211; but we can service them all!<\/strong><\/p>\n<\/span><\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>SERVICE AND PROGRAMS IPG MISSION AND VALUES We provide high-quality products and services, building strong partnerships by understanding customer needs and delivering tailored solutions with integrity and teamwork. We focus on continuous improvement and innovation to help businesses achieve greater productivity and reliability, ensuring customer satisfaction with every solution we offer. In my experience, Tishma\u2019s<a class=\"excerpt-more-tag\" href=\"https:\/\/itape-qa-wp.itape.com\/tminn\/service-and-programs\/\">Read more&#8230;<\/a><\/p>\n","protected":false},"author":11,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-7523","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.1 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Service and Programs - Tishma Technologies<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/itape-qa-wp.itape.com\/tminn\/service-and-programs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service and Programs\" \/>\n<meta property=\"og:description\" content=\"SERVICE AND PROGRAMS IPG MISSION AND VALUES We provide high-quality products and services, building strong partnerships by understanding customer needs and delivering tailored solutions with integrity and teamwork. 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